F.A.Q.

What if I want to cancel my booking?

If cancellation is made seven days or more before the beginning of your rental, you may cancel free of charge. When cancellation is made within 7 days and up to 24 hours before your pick up date and time, a loss of deposit will result. Credit card fees are non-refundable in all cases. Cancellation within 24hrs of pick-up time results in the first day rental plus delivery fee being charged.

What if I need to change my booking?

You may make changes to your booking subject to availability.

What happens if I breakdown?

In the case of mechanical failure resulting in breakdown, we provide roadside assistance and 24 hour telephone support by English and Greek speaking staff. Please call +30 6970 674327.

What is included in the price?

  • Vehicle hire
  • Lesvos information pack
  • Lesvos road map
  • Third party insurance
  • Collision damage waiver with 600 EURO excess
  • Personal accident insurance - up to 15,000 EURO
  • Unlimited kilometers
  • Taxes & Surcharges including: VAT, Road Tax & Airport surcharges
  • Delivery & Collection service (terms & conditions apply)
  • 24 hours road assistance phone line 0030 6970674327
  • 24 hours customer service phone line 0030 6970674327

What are the methods of payments?

You can pay for your car rental using PAYPAL online, on arrival with a major credit card or cash (Euro), however you will still need to provide a major credit card in the drivers name.

Can I pay with cash?

A credit card in the name of the main driver must be supplied to cover the deposit amount of 600 euro and a cash balance may be paid on delivery of your vehicle.

Is there an extra charge for delivery & collection?

Delivery and collection is always free of charge to any of the following destinations:

  • Anaxos
  • Petra including Petra port
  • Molivos
  • Eftalou

Delivery and collection is free of charge where the rental period is greater than 5 days for the following destinations:

  • Mytilene town
  • Mytilene port
  • Mytilene airport
  • Kalloni town including Skala Kalloni
  • Plomari town
  • Eressos town including Skala Eressos
  • Sigri town

Where the rental period at these destinations is less than 5 days, a 30 Euro fee is charged for delivery and a 30 Euro fee is charged for the collection of the rental vehicle.

How much petrol will be in the car when I collect it?

The rental vehicle is generally supplied with a half tank of fuel and is returned at the same level or refueling charges will apply.

You are responsible for the petrol you use.

You are responsible for using the correct fuel type.

Is there a limit to the amount of Kilometers/Miles I use or will I have to pay extra?

There is no limit to the amount of kilometers/miles you may use.

What about insurance? Am I covered?

Customers are covered by insurance, please read the terms & conditions for full coverage and exemption details.

The insurance cover will be indicated on your rental agreement.

Can my car be delivered to my hotel?

Yes; Delivery and collection to, from your hotel can be arranged this is usually free of charge in Anaxos, Petra, Molivos and Eftalou.

To Plomari, Sigri, Eressos, Skala Kalloni and Mytilene charges may apply.

Deliveries usually are made between 8 - 10am. You may request an appointment time.

Can I book by telephone?

Yes you may make Car rental reservations by phone.

Simply call our office (0030) 6970674327 or (0030) 6970673954. Our office is open for bookings from 09.00-21.00 CET

Can I pick-up at one location & drop off at another?

Yes. Your vehicle may be delivered to one location & returned to a different location, please request this at time of booking. This may be subject to additional charges.

What happens if I return the vehicle late?

Please note that once your rental agreement expires (time displayed on the signed agreement) you will no longer be covered by insurance. You will also be charged an extra day/days rental at no more than the local rate.

Can I return the car early?

Yes. Please note that no refund can be given for the unused portion of your booking.

What is Excess reclaim or nil-own risk option?

Excess reclaim is an optional premium.  It is charged at a daily rate and in the event we have cause to make a claim on our insurance we will claim the excess back on your behalf leaving you with nothing to pay.

How can I make a booking?

Via this website or call our office on Tel: +30 22530 41097

Tel: +30 69706 74327 Tel: +30 69706 73954

What is PayPal?

PayPal allows online transactions to occur instantly and securely. 

How many people can drive?

One main driver and one additional driver may be listed on the rental agreement.

Can I request extras?

Yes. We have baby seats & child booster seats which are usually free of charge. We do not have navigation systems as they are not yet 100% effective on Lesvos.

All extra’s need to be requested at least 48hrs prior to collection and are subject to availability.

How old must each driver be to drive?

From 21 years old with a valid driver's licence held for at least 2 years - up to 74 years.

From 18 years up to 21 years & from 69 years up to 74 years may be requested, however an additional insurance premium may apply.

What do I do if I have an accident or the vehicle is stolen or damaged?

In the event of an incident (e.g. accident, theft or damage to the vehicle) you must do the following:

  • Call Lesvos Car Hire and Costas Rentals immediately on +30 69706 74327 to report the incident
  • Inform the Police immediately and obtain an Incident or Crime Number
  • Obtain names, addresses, contact telephone numbers of all third parties and witnesses and vehicle registration numbers of all third parties and supply them when you call.
  • Where possible, take photographs of the incident with your mobile phone for future reference.
  • Provide all reasonable assistance to your rental supplier, agents and insurers in dealing with the court proceedings including allowing court actions to be taken in your name and defending any proceedings taken against you.
  • What happens if I get a parking ticket?

    All parking tickets or traffic violations must be paid by the person on the rental agreement. Please call our office for advice in this event.

    What do I do if my question is not listed here?

    Please send all questions by email to info@lesvoscarhire.com

    Alternatively you can call us on +30 69706 74327 and speak to a member of our team.